VEP / Blog / D2C Support Costs Cut 71% With AI Employees March 18, 2026 Updated Aug 12, 2026 By Elena 3 min read TL;DR See how a D2C brand cut support costs 71% with AI Employees while scaling to 2,400 daily orders. Read the full playbook, metrics, and rollout timeline. How This Compares Across Industries Frequently Asked Questions See What This Looks Like for Your Support Queue Get Started Share Was this case study helpful? 👍 Yes 👎 Not really More Case Studies case study How a Healthcare Network Slashed Claim Denials 67% With AI Employees 67% Apr 9 case study How an E-commerce Brand Boosted Conversions 23% and Recovered 35% of Abandoned Carts With AI Employees 35% Apr 9 case study How a SaaS Platform Cut Customer Churn 71% With AI Employees 71% Apr 8